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Certificate IV

CHC42021Certificate IV in Community Services

For workers who design and deliver person-centred services to individuals and groups, including case support and advocacy.

What you receive for every unit

  • Learner guide

    Full unit content with activities, case studies and legislation references.

  • Student assessment booklet

    All tasks with instructions, conditions, submission checklists and declarations.

  • Assessor marking guide

    Benchmark answers, observation checklists and decision-making rules.

  • Assessment mapping

    Task-by-task mapping to every unit requirement and the principles of assessment.

  • Session plan and slides

    Sequenced delivery plan with an editable presentation deck.

  • Placement or simulation kit

    Logbook, third-party report and scenario pack where the unit requires it.

  • Validation record

    Pre-use validation and version history.

  • Self-study guide

    Structured reading and activity plan for online and distance learners.

Packaging rules

15 units of competency are required for this qualification: 7 core units and 8 elective units, selected in line with the packaging rules on training.gov.au.

Core units for CHC42021
Core unitTitleStatus
CHCADV001Facilitate the interests and rights of clientsAvailable
CHCCOM002Use communication to build relationshipsAvailable
CHCDFV001Recognise and respond appropriately to domestic and family violenceAvailable
CHCDIV001Work with diverse peopleAvailable
CHCLEG001Work legally and ethicallyAvailable
CHCPRP001Develop and maintain networks and collaborative partnershipsAvailable
HLTWHS002Follow safe work practices for direct client careAvailable

Elective units are available individually. Ask for the full unit list with your sample request.

Compliance features for CHC42021

  • Every assessment task mapped to elements, performance criteria, performance evidence, knowledge evidence, foundation skills and assessment conditions.
  • Benchmark answers and observation checklists with decision-making rules so multiple assessors reach the same judgement.
  • Reasonable adjustment and re-assessment guidance written into the assessor guide.
  • Pre-use validation record and version control history supplied with every unit.
  • Simulated workplace scenarios where the assessment conditions allow simulation.

More in Community Services & Sector Management

  • QUALIFICATION PACKAGECHC52025
    Diploma

    Diploma of Community Services

    For case managers and program coordinators. 2025 release with a revised core and the mandatory work placement reduced to 100 hours. Specialisation tools for case management, social housing, child, youth and family welfare and family violence.

    20 units · 12 core + 8 electives

    Editable learning & assessment files

Request a sample unit

We send a complete unit and a written price list so you can review the documents before purchasing.